Related Company: Cota & CotaBourne’s Inc. Cota & Cota, Inc, of Bellows Falls, and Bourne’s of Morrisville, Inc, two Vermont suppliers of retail propane, settled claims that they violated Vermont consumer protection laws with regard to propane pricing, fees, and terms of service. Cota & Cota also settled a claim that the company retaliated against a consumer who complained to the Attorney General’s Office about the company’s propane practices.“Since 1986, Vermont has regulated the business practices of propane suppliers to protect consumers and promote fair competition,” said Attorney General Sorrell. “Our propane laws require clear disclosure and fair implementation of pricing, fees, and terms of service. My office takes seriously any consumer complaint regarding an unfair practice by propane suppliers.”Vermont law requires propane suppliers to list all applicable fees in an initial fee disclosure form. Additionally, propane suppliers cannot refuse to deliver propane based on outstanding balances, or require up-front payments, except under certain circumstances.After a consumer complained to the Attorney General’s Consumer Assistance Program (“CAP”), the Attorney General found that Cota & Cota was illegally requiring all cash customers to make a $350 up-front payment, and the company would refuse a delivery unless a back balance was completely cleared and the up-front $350 charge was paid. Cota & Cota also did not list the amount or duration of any of its fees in its fee disclosure form. The company agreed to a settlement changing those practices to comply with Vermont law.Immediately after that settlement, however, a vice president of Cota & Cota took steps to cancel all propane service at the property where the consumer who complained resided.“My office determined that Cota & Cota’s actions, immediately after settling other consumer protection claims, were retaliatory,” said Attorney General Sorrell. “We reacted swiftly. We will not tolerate consumers being targeted for shedding light on unfair business practices.”Vermont has an explicit law prohibiting retaliation against consumers who have complained to the Attorney General’s Office or otherwise assisted in an investigation of unfair business practices. 9 V.S.A. § 2453b. In a second settlement, Cota & Cota will pay $5,000 in civil penalties and costs to Vermont, and $2,500 to two affected consumers, as well as any fees necessary for them to establish propane service with another provider.In another case, a consumer complained to CAP about being billed a higher amount after ordering propane online from Bourne’s Energy. The Attorney General found that Bourne’s charged some consumers a higher price for propane delivered after the consumer had pre-paid via the online ordering system. Bourne’s agreed to a settlement to: (i) charge consumers only the price that is clearly disclosed and paid in advance; and (ii) refund all consumers who were charged a higher amount after delivery the post-delivery charges.Consumers who have questions about the settlements or wish to file a complaint may contact the Attorney General’s Consumer Assistance Program, by phone: (802) 656-3183 or 1-800-649-2424, by email at [email protected](link sends e-mail), or by mail to: Consumer Assistance Program, 146 University Place, Burlington, VT 05405.Vermont Attorney General, April 9, 2014
AddThis Sharing ButtonsShare to FacebookFacebookFacebookShare to TwitterTwitterTwitterShare to LinkedInLinkedInLinkedIn The RBWF consists of 242 clubs from across the world which include Dumfries Ladies Burns Club #1, Halton Peel Burns club in Oakville, Ontario and Dunedin Burns Club in New Zealand. MSP’s from across the political parties have supported the motion recognising the importance of promoting the works of Burns and cultivating the Scots language. Newly elected MSP Emma Harper has used her first parliamentary motion to commend the Robert Burns World Federation. “I have been involved in organising Burns suppers for many years and wanted to recognise the hard work of the members who keep the Burns tradition alive in Scotland and across the world.” The south of Scotland MSP – who is also President of the Dumfries Ladies Burns Club No.1 – submitted the motion acknowledging the organisation as a leading authority in promoting the work of Burns. Ms Harper commented: “The life and works of Robert Burns have always been a passion of mine. Burns has been integral to preserving Scots language which is something I feel strongly about.
A 400th Liga goal for Lionel Messi and a brace from Luis Suarezsaw Barcelona breeze past Eibar at Camp Nou on Saturday evening and the champions are now five points clear at the competition’s halfway stage.Messi found spaces hard to come by in a tight first half and it was Suarez who opened the scoring after he played a one-two with Philippe Coutinho and advanced into the box and kept his balance to beat Eibar goalkeeper Asier Riesgo with an excellent left-footed finish.Barca wrapped up the three points in a flurry of chances early in the second half.Tthe Catalans doubled their lead after Coutinho and Suarez combined for Messi, who slotted low past Riesgo and inside the far post to net his 400th goal in La Liga.That new milestone for the Argentine was greeted with big cheers at Camp Nou, but there was more to come just a few minutes later as a Sergi Roberto throw-in from the right found Suarez and the Uruguayan set off on a diagonal run which culminated in him finding an angle to fire past Riesgo and make it 3-0.Substitute Pablo De Blasi tested Marc-Andre ter Stegen at the other end, but Barca also missed chances to add to their lead and ran out 3-0 winners.
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